Frequently Asked Questions
Everything you need to know about your Kent International gear.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I determine the correct bike size for my height?
We provide a comprehensive sizing chart on every product page. Generally, sizing is based on the rider's height and inseam to ensure optimal comfort and safety.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that a restocking fee may apply for large equipment like bicycles.
Do your bicycles come fully assembled?
Bicycles are shipped 85% assembled to ensure safe transit. Some basic assembly of the handlebars, pedals, and front wheel is required, and we include all necessary instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and digital wallets like Apple Pay and Google Pay.
Are Kent International products covered by a warranty?
Yes, all our products come with a limited manufacturer's warranty covering defects in materials and workmanship. Specific warranty lengths vary by product category.